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Apr 25, 2024
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COM 434 - Communication and Conflict Resolution (3 units)
Theory and research in conflict and negotiation; emphasis on conflict management in interpersonal settings.
Prerequisite(s): COM 113 ; COM 212 or CRJ 301 .
Units of Lecture: 3
Offered: Every Spring
Student Learning Outcomes:
Upon completion of this course:
1. Students will be able to identify and describe third-party help models such as mediation.
2. Students will be able to practice and demonstrate basic mediation skills.
3. Students will be able to describe fundamental theories of conflict management and how conflict affects interpersonal relationships.
4. Students will be able to analyze the causes and management strategies of interpersonal conflict to apply appropriate resolution skills.
5. Students will be able to describe and apply the fundamental concepts of mediation to a conflict situation case study.
6. Students will be able to synthesize research related to specific types of conflict situations.
7. Students will be able to display civic engagement skills, written or verbally, to express, defend, and listen to multiple points of view.
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