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Feb 05, 2025
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IS 788 - Issues in Change Management (3 units)
Knowledge and skills needed to plan and implement changes resulting from those applications of information technologies that transform organizations and improve their performance.
Prerequisite(s): Admission to the MSIS program.
Units of Lecture: 3
Offered: Every Fall
Student Learning Outcomes
Upon completion of this course, students will be able to:
1. analyze the needs and requirements for improved or new, innovative processes (TO-BE processes) using a variety of organizational analysis methods and tools.
2. identify candidates for innovative and improved processes from high-level organizational strategies and goals.
3. model and document existing (AS-IS) and TO-BE processes with a variety of tools, especially BPMN (Business Process Modeling Language). Once modeled the processes can be technically analyzed for their potential for failure and compared (AS-IS to TO-BE) to make objective benefit projections.
4. determine metrics for process improvement.
5. recognize and and provide for the special needs and requirements of information technology driven change.
6. survey newer information and communication technologies (ICT’s) for process innovation and research cutting edge ICT’s and methods for integrating them into novel and improved business processes.
7. prove benefit from an IT system implementation.
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