IS 435 - Chatbots for Business

(3 units)

Students in this course will design, develop, and deploy conversational agents that serve real-world business purposes. In the first part of the course, students will learn about conversational AI design principles and common pain points in chatbot communication. In the second part of the course, students will create both basic bots for simple tasks and advanced bots capable of handling personalized conversations. No programming experience is required.

Maximum units a student may earn: 3

Prerequisite(s): IS 301

Grading Basis: Graded
Units of Lecture: 3
Offered: Every Fall

Student Learning Outcomes
Upon completion of this course, students will be able to:
1. identify the role and explain the value of chatbots in modern business environments.
2. apply and illustrate key design principles that lead to effective chatbot interactions.
3. design and develop user-centric chatbots.
4. evaluate chatbot performance and usability through user testing and feedback analysis.

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