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Apr 19, 2024
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COM 434 - Communication and Conflict Resolution (3 units) Theory and research in conflict and negotiation; emphasis on conflict management in interpersonal settings.
Prerequisite(s): COM 113 ; COM 212 or CRJ 301 .
Grading Basis: Graded Units of Lecture: 3 Offered: Every Spring
Student Learning Outcomes Upon completion of this course, students will be able to: 1. identify and describe third-party help models such as mediation. 2. practice and demonstrate basic mediation skills. 3. describe fundamental theories of conflict management and how conflict affects interpersonal relationships. 4. analyze the causes and management strategies of interpersonal conflict to apply appropriate resolution skills. 5. describe and apply the fundamental concepts of mediation to a conflict situation case study. 6. synthesize research related to specific types of conflict situations. 7. display civic engagement skills, written or verbally, to express, defend, and listen to multiple points of view.
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