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Oct 02, 2024
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CAS 663 - Virtual Client Engagement in Behavioral Health Practice (3 units)
This course addresses how behavioral health providers engage with people seeking change for behavioral unease in a virtual space with a focus on engaging people when using technology. Case scenarios, group discussion, practice sessions, and other learning activities will be used to explore and practice having engaging discussions among participants. Content discussed will include comparing and contrasting having engaging exchanges using various technology, texting, email, and videoconferencing.
Maximum units a student may earn: 3
Grading Basis: Graded
Units of Lecture: 3
Offered: Every Fall
Student Learning Outcomes
Upon completion of this course, students will be able to:
1. explore ways to engage people virtually using various engagement methods.
2. practice skills for enhancing engaging conversations in an online environment.
3. compare and contrast skills that are effective for phone conversations, online meetings and in-person discussions.
4. examine ways to encourage participation with people who seem disengaged in virtual conversations.
5. list communication styles that are effective for engaging people.
6. describe and demonstrate the use of specific communication skills to assist with eliciting information in a virtual space.
7. describe and explore how technology and communication differs from a cultural perspective.
8. identify roadblocks to active listening.
9. practice skills for enhancing active listening in a virtual space.
10. demonstrate competency in using the skills and strategies for engaging people in discussions about change using both simple and complex reflections, active listening and open-ended questions in a virtual setting.
11. critically analyze the differences and similarities between in-person, virtual client services, and phone when using reflective listening and communicating tools.
Click here for course scheduling information. | Check course textbook information
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